FAQ


Why isn’t my promotion code working?


If you’re experiencing difficulties with your promo code, be sure to read the promo code’s requirements carefully for valid offer period and restrictions. Please note that promotional codes cannot be used on Nice Package! custom kit orders (since they’re already a fantastic deal!) and cannot be combined with other promotions except for the standard shipping offer. Promo codes are valid only at Fashion-seller.com and not at Fashion-seller.com boutiques, BrowBar beauty lounges or counters. Only one promo code may be used per order.




What should I do if I receive an error message during checkout?


If you receive this error message:

“Oops! Sorry gorgeous, but payment was not authorized. Please try another card, or give us a call at 1-800-781-2336.”

Please try the following:

  • Contact your bank to make sure there are sufficient funds in your account.
  • Make sure you are entering the credit card’s CVN and billing information correctly.
  • Make sure your billing name, address and phone number matches that of the credit card used for payment.

If none of these work, please call our Customer Care team at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST).




Where can I buy Fashion-seller.com products?


In the U.S., Fashion-seller.com products are available at the following locations:

  • Fashion-seller.com
  • Fashion-seller.com Boutiques
  • Sephora
  • Sephora inside JCPenney
  • ULTA
  • Macy’s
  • Nordstrom (online only)
  • Home Shopping Network (HSN)
  • Birchbox
  • Glam up and away! Automated Retail Kiosks (select airports)

To find a location near you, please visit our Store Locator.

And of course, you can always shop online right here!




How can I work for Fashion-seller.com?


Whistle while you work it!  We’re always on the lookout for new and incredible talent. Our continued global expansion means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem,' then we may have a fabulous opportunity for you.

To learn more about joining the Fashion-seller.com team, please visit our Careers page.




How can I receive samples?


From time to time, samples are available at our retail locations. Unfortunately, we do not mail out samples by request.




Does Fashion-seller.com offer discounts/samples for makeup artists?


So glad you asked! Why yes we do…Fashion-seller.com PRO is an exclusive program for beauty professionals (that means you, makeup artists, cosmetologist and aestheticians). Check out Fashion-seller.com for the lowdown on all the pretty perks.




How can I find out about becoming an authorized seller or franchising with Fashion-seller.com?


We appreciate your interest! Fashion-seller.com products are sold exclusively at Fashion-seller.com, boutiques and licensed retail stores in the U.S. and internationally. Unfortunately, we are not offering either franchise or wholesale opportunities for independent retailers at this time.




How will I know if my order has been received?


Get excited...Fashion-seller.com is now on its way to you, gorgeous! An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.

If you checked out as a registered user, you can always track your orders here.




How do I cancel an order?


You're able to cancel within 30 minutes of placing an order, gorgeous! To cancel your order, simply log in to view your orders here and click the Cancel option. Or, give us a ring at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST) and we'll be happy to assist you.

Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.




How do I change an order?


Once an order is placed, we are unable to make any changes to the order. If you need help with a new order, please call our fantastic Customer Care team at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST).




Is it safe to use my credit card on your site?


Have no fear…safe shopping is here! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser.

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data, gorgeous!




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